Privacy policy
Privacy Policy
The Fakālofa Edit operates this website and store (the “Services”) to provide you with curated products, content and shopping experiences. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, purchase from us, or communicate with us.
By using our Services, you agree to this Privacy Policy. We comply with the New Zealand Privacy Act 2020 and respect your rights under New Zealand law.
Information We Collect
We may collect personal information that can identify you, including:
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Contact details: name, address, phone number, email
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Payment details: payment method, transaction information (we do not store full card details)
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Order and account information: items purchased, wishlists, returns, preferences, account login details
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Communications: messages, emails, or support enquiries
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Device and usage information: IP address, browser type, browsing behaviour, cookies
How We Collect Information
We collect personal information:
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Directly from you when you place an order, create an account, or contact us
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Automatically through cookies and similar technologies when you browse our site
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From third-party providers such as Shopify, payment processors, and delivery partners
How We Use Information
We use your personal information to:
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Process and fulfil your orders, payments, returns, or exchanges
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Provide customer service and communicate with you
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Improve our Services and personalise your shopping experience
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Send you marketing emails or promotions (you can unsubscribe at any time)
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Meet legal obligations and prevent fraud or misuse
Sharing Your Information
We may share your personal information with:
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Shopify (our store platform) and its service providers
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Payment processors and banks (to complete your transactions)
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Delivery and logistics partners (to ship your order)
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IT, marketing, and analytics providers (to improve our services)
Some of these parties may be based overseas. When this occurs, we take appropriate steps to ensure your information is protected.
We will never sell your personal information.
Your Rights
Under the Privacy Act 2020, you have the right to:
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Access the personal information we hold about you
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Request corrections if your information is inaccurate or incomplete
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Opt out of marketing communications at any time
To exercise these rights, contact us via our online message portal.
If you have a privacy complaint, you can also contact the Office of the New Zealand Privacy Commissioner: www.privacy.org.nz.
Security & Retention
We take appropriate steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. However, no system is completely secure.
We only keep your personal information for as long as necessary to provide our Services, comply with legal requirements, or resolve disputes.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the “last updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us via our online message portal.
Last updated: 08 May 2026
The Fakālofa Edit
