Terms of service

Terms of Service

Welcome to The Fakālofa Edit. These Terms of Service (“Terms”) apply to your use of our website and services. By accessing or purchasing from our store, you agree to these Terms.

These Terms are governed by New Zealand law. Nothing in them limits your rights under the Consumer Guarantees Act 1993 (CGA) or the Fair Trading Act 1986 (FTA).

General Conditions

  • You must be at least 18 years old, or have permission from a parent/guardian, to place an order.

  • We reserve the right to refuse service to anyone for any lawful reason.

  • You agree not to use our products for any unlawful or unauthorised purpose.

Products and Availability

  • We make every effort to display products as accurately as possible. Colours and images may vary depending on your device.

  • Some items are handmade or custom-made (e.g., photo magnets, gift boxes, favours). Small variations are normal and part of the product’s character.

  • Products may be available in limited quantities. We may discontinue or update products at any time.

Pricing and Payments

  • All prices are shown in New Zealand dollars (NZD) and include GST.

  • We reserve the right to change prices without notice, but confirmed orders will not be affected.

  • Payment is required at checkout via the methods provided (e.g., credit card, debit card, Shop Pay, AfterPay, WorldOnline).

Shipping and Delivery

  • Orders are processed within our standard timeframes (see our Shipping Policy for details).

  • Delivery times are estimates only. We are not responsible for courier delays beyond our control, but we will help resolve any issues.

Returns and Refunds

  • Returns are accepted in line with our Returns Policy.

  • Custom or personalised products cannot be returned unless faulty.

  • Refunds will be processed back to your original payment method.

Accuracy of Information

  • We aim to ensure all information on our website is current and accurate, but we cannot guarantee it is free from errors.

  • We may update or correct information at any time without prior notice.

Liability

  • To the maximum extent permitted by law, The Fakālofa Edit and Makatea Studios are not liable for any indirect, incidental, or consequential loss arising from your use of our products or website.

  • Nothing in these Terms excludes or limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.

Personal Information

  • Your submission of personal information is governed by our Privacy Policy.

Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be handled through the New Zealand legal system.


Contact Us

If you have any questions or concerns about these Terms of Service, please contact us via our online message portal.

Last updated: 08 May 2026


The Fakālofa Edit

by Makatea Studios